Virtual Helpline - Western University

Office of The Registrar

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SUBMIT YOUR QUESTION

We want to answer your questions!

Submit your question below and we will get back to you as soon as possible.

If you submit your question below, please DO NOT submit the same question via email as it will slow down the response time.

*Required fields

Student First Name*

Student Last Name*

Student Date of Birth

Birth Month:

Birth Date:

Western Student Number

Western User ID

Contact Email Address*

Contact Phone Number

Triage Questions

Are you:*

Current Western Student

Undergraduate Applicant

Potential Undergraduate Applicant

Parent of a Current Student

Parent of a Future Undergraduate Student

Western Alumni

External Organization

My Question is related to:*

OAN Number *

OSAP Change Reason? *

Change in Income

Change in Scholarship/Bursary/Award

Change in Course Load

Change in Living Situation: Moving to Parental Home

Change in Living Situation: Moving away from Parental Home

Other

NOTE: You may need to go back and fill in other fields above to submit this form.

Reason?*

Payment Plans & Extensions

Credit Balances & Refunds

Tuition Charges (PT, FT, per course)

Status Updates (PR, Refugee, Dependent)

Holds/Academic Seals/Late Charges

Other

NOTE: You may need to go back and fill in other fields above to submit this form.

Reason?*

Vaccination Policy

Medical

Personal

NOTE: You may need to go back and fill in other fields above to submit this form.

Reason?*

Third Party Education Verification (Form)

Third Party Education Verification (eLetter)

Lawyer Transcript Request

Before 1984 Transcript Request

Replacement Diploma (coming soon)

Course Subject*

Course Number*

Course Section*

Do you have Special Permission?*

Yes, I have special permission

No

My work study position is performed in-person and I am unable to work due to Covid restrictions. I will not be returning to the work study position for the remainder of the term.

I have work study questions not relating to in-person work and have detailed them in the text box below.

Name when attending Western (eg. maiden name) *

Name when attending Western (eg. maiden name)*

Years of Attendance*

Reason?*

Degree/Diploma/Certificate not available at Convocation

Name Correction (accent; degree name)

'with distinction' should be included

Degree detail correction (ie. Honours; concentration update)

Damaged Parchment (ie. ink smudge; crease in paper)

Other

Explain in detail what you would like to discuss: *

File Attachments

File 1

File 2

To verify that you are a human, please enter the text below:

if a corrected degree is required it can take up to 4 weeks for processing

Office of the Registrar